Russell and Heidi are genuinely lovely people with extensive knowledge and experience. Customer satisfaction is very important to them. I'm really pleased with the work they did. My sandstone floor looks gorgeous and my sandstone fireplace has come up a treat. Heidi managed to get rid of the dark smoke stains but still maintain the character instead of looking 'new' which you may get if sandblasted. Overall very pleased. Thank you:) xx
Clare Dodd, Whittle Le Woods 26 August 2018
The work was carried out professionally with little mess and cleaned up well. Russell, Heidi and Lewis were friendly and helpful. No hesitation in recommending Tile Doctor to anyone.
Mr Farnell, Wigton 02 August 2018
Russell did a very good job and repaired some tiles very well. He gave an explanation of what he was going to do, and got the tiles looking clean and ready to polish. He was very professional, pleasant, courte us and hard working. Would recommend his work. Thanks very much.
Mr & Mrs Hanley, Fleetwood 09 July 2018
My bathroom has never sparkled so much. Russell was professional and efficient. My shower area is impeccable and I am so glad I contacted The Tile Doctor. Russell only rook a few hours to sort my bathroom out.. outstanding
Amber Western, Carnforth 24 June 2018
I've used Tile Doctor a couple of times now. I would highly recommend their services, on top of the work requested they have also been very willing to provide guidance and advise on the care of our slate floor which has been really helpful.
James Pettigrew, Poulton Le Fylde 20 June 2018
We had the whole ground floor of a Detached Cottage's tiled completely with Multi-Coloured Indian Slate small flag type tiles, beautiful. But after renovations and work the tiles were imprinted with a build up of matted-in Construction Dust & Debris. We cleaned and washed and swept, yet we could not get a satisfactory clean, so we knew we daren't Seal the tiles, it would have been pointless and counter productive as we would have lost all the natural colours,,, Wait, in comes Russell and his team the Tile Doctor, after doing 'precisely' what they said they'd do, Clean, Seal and leave a Satin Natural finish, 2 Days and 'Presto'... We have an absolutely BEAUTIFUL Colourful Natural Multi-Coloured Natural SLATE Tile Finish. Applause, Applause the Tile Doctor - Russell, Heidi and their son. THANK YOU. Recommend? 100% and beyond!
James Glen, Heysham 14 June 2018
On time, professional ,pleasant and above all the floor looks like new! Joined up to the maintenance plan to ensure a yearly clean on my stone floor.. Thoroughly recommend
Mrs Omalley, Southport 30 April 2018
It was very professional and we were asked our opinion at each stage to ensure we were satisfied with the result. Quick and efficient . The tiles look like new. I would definitely recommend them.
Selina Horncastle, Canforth 23 April 2018
Russell was very professional and friendly. He had lots of useful advise which will be very helpful in the future.
Janet Lord, Preston 04 April 2018
Very knowledgeable and was happy to answer our questions throughout the process. Came back to our house more times than initially planned to ensure we had the best finish possible.
I will contact Russell in the future for any other work we may need.
Andy Gent , Withnell 07 March 2018
Excellent results on terracotta tiled floor that had had carpet laid on top so was covered with glue and pretty dirty! Wouldn’t hesitate to use them again
Caroline Molloy, Nr Preston 05 March 2018
very efficient and knowledgeable. Good communication and explanation during the commissioning and work process, and a great job. Thank you.
John Davies, Kendal 20 November 2017
Work carried out to schedule. We were kept informed of what each stage entailed. Very pleased with end result.
Paul Casson, Kendal 13 November 2017
Friendly and helpful service. Would recommend.
Karen Hall, Barrow-in-furness 25 September 2017
I found the tile doctor friendly and professional at the time the work was carried out. I have been away from the property for the week and on returning I find 1 or 2 tile covered in heavy salt deposits
David Walsh, Lytham St Annes 09 August 2017
Very professional and friendly. All marks and scratches were removed. Thankyou Russell. :-)
Jacqui Bowler, Barrow-infurness 17 July 2017
Very impressed with the professionalism and workmanship carried out. Thank you Tile Doctor for transforming our entrance hallway and bringing back to life the Victorian Tiles.Many thanks !!
Diane Lord, Carnforth 12 July 2017
Russell and Heidi worked really hard on my floor Tiles, Russell re-laid the chipped tiles with new and Heidi covered all the cleaning and Grout colouring issues I had, lots of people who have been over since h. . .
ve said it looks like a new floor.
Trish Mccarthy, Slyne 17 May 2017
The tile doctor did a good job and is very helpful and friendly. Thanks
Amanda Evans, Burnley 13 May 2017
Hi Very happy with the way Russell managed the job overall. I did comment at the time that the cracks weren't repaired as well as i had expected them to be. Russell has agreed to come back and have another go at them with a resin. He was a really nice guy and look forward to seeing hm agaon in a month or so to finish off. (I would have given excellent and absolutley responses to q3 and 4 otherwise)
Thanks again Russell.
David Evans , Llandudno 10 April 2017
Came on time , explained what needed to done, carried out the work very diligently, no mess, left on time, end result excellent.
Mrs Carney, Darwin 15 March 2017
Thank you for persisting with a difficult floor - it now looks super. Those with lesser patience and professionalism would have given up, I'm delighted you didn't!
See you next year! :)
Helen Child, Heysham 06 March 2017
Excellent and efficient service provided by Russell and his lovely wife Ida. They worked really hard to rejuvenate the shower rooms and bathrooms at my self catering holiday homes and did a fantastic job. Would highly recommend, in fact they are coming back to do my floors later in the year!
Paula Irwin, County Meath 16 January 2017
Very happy with work done. Professional workmen, polite and courteous. Small problem with shower which was rectified to our satisfaction. Would recommend.
Carol Kellett, Preston 03 January 2017
Excellent customer service and work at Laneside road. Brilliant work completed. Very happy. Thank you
Natalie Mcatamney, Hasslingdon 03 January 2017
Fantastic clean job. Great service. Friendly
Natalie Green, Lancaster 21 December 2016
We look forward to seeing you in 12 months time as part of the service contact we intend to take out.
Please contact me with service contract details.
Thank you once again for the great job you did on our floor.
Patrick M Brannon, Ormskirk. 09 December 2016
Brilliant job. Tiles look sparkling after being dull and grubby. Recommended.
Andy Smith, Cockermouth 02 December 2016
We were impressed by Tile Doctor's willingness to tackle a challenging floor in a poor state. We are happy with the result overall. Due to the age and condition of the floor, it was challenging for Russell to estore the floor to its original state but we appreciate his efforts in attempting to achieve this.
Jane Switzer, Lancaster 18 November 2016
Russell did an excellent job and the floor looks lovely again! Thank you
Karen Dale, Lancaster 17 November 2016
Prompt, efficient and friendly service, completed to an extremely high standard. Extremely pleased. Thank you.
Shian Crawford, Halton On Lune 07 November 2016
They did a good job. My tiles look great and I would recommend Russell and his staff for tile cleaning and repairs.
Lindsey Garratt, Lancaster 27 October 2016
Very prompt service
Alison Neate, Grange Over Sands 24 October 2016
Great job Russell, Scott and Heidi xx thanks for all your hard work x
Jill Mcghie, Lancaster 19 October 2016
I am very impressed with the service and quality of the work carried out. my floors look fabulous and are now very easy to keep clean.
Wendy , Wigton 04 October 2016
A great job ,quick and very professional
Mr Hawe, Preston 29 September 2016
Excellent, professional, very reliable. Very good quality workmanship, understanding the issues relating with the absence of a damp proof course; our 300 year old York stone floor looks amazing! Well done, guy , highly recommended!
Ellie Mccann, Chorley 31 August 2016
Very good job ,thanks.
Mr Bowman, Heysham 30 August 2016
No problems, I have asked him to quote for other work.
Mr Burr, Lancaster 11 August 2016
Russell visited to perform a test on the limestone tiles prior to carrying out the work and this was reassuring.On the day he was prompt, thorough, efficient and friendly. He completed the work in a day which meant the job was less expensive than it might have been.
Fiona Rainsford, Kendal 30 June 2016
Courteous, friendly and professional. Milled, cleaned and re-grouted sandstone floor. Nice job. Happy to recommend Russel's service.
Tim Dawson, Lancaster 21 June 2016
We have not used the shower since it was cleaned/re-sealed so can't comment yet on effectiveness of work done
Les Curson , Birkdale 18 May 2016
The floor was cleaned very well but in less than a year, despite only using the provided cleaning liquids, the surface was no longer effective and the floor became very dirty in busy areas
David White, Cartmel 18 April 2016
Ian Hudson, Withnell 18 April 2016
I needed someone to restore my old tile floor in my hall, I thought it was original with the house (late Victorian) however I was accurately informed it was laid much later than this - a superb job was done and really works well aesthetically and practically
Cheryl Rees, Preston 18 April 2016
Looks like we have a brand new floor. Initially I thought finish was a little too shiny but after a few weeks looks even better. So much easier to clean.
Mary Blakey, Liverpool 15 April 2016
Very professional and friendly service provided by Russell and Heidi. Would certainly recommend. My mosaic tiled floor was in a poor state where a patch of tiles had been replaced by concrete. This has now been repaired cleaned and sealed and looks amazing.
Stacey Szweda, Barrow 15 April 2016
Great service again from Russell - professional, friendly and efficient. Polished marble floor looks good again and have been given useful advice on cleaning & maintenance. Will definitely use Tile Doctor again and would have no hesitation in recommending to friends and family.
Julie Tonge, Wigan 14 April 2016
Great work. Prompt, professional and polite.
Sarah Beresford, Lancaster 08 April 2016
Work done as promised, the kitchen now has a brand new floor!!! Heidi and Russell work as a great team, would highly recommend.
Debra Coxhead, Whitestake 31 March 2016
Russell and Heidi were very helpful and professional
We have taken their suggestion to purchase a slow speed floor polisher for our continuing maintenance
Richard Cole, Workington 21 March 2016
Thanks Russell for doing such a good job on the Victorian Tiles, Regards Ben and Joanne Briggs
Ben Briggs, Preston 03 March 2016
As a retired Architect with extensive experience in the construction of large scale public building contracts incorporating both new and refurbished large areas of floor tiling I found the Tile Doctor's knowledge of materials and craftsmanship skills aligned with programming and people skills of a very high standard.
The much used and often abused area of terracotta flooring
laid some 20 years ago to our Family Kitchen and rear entrance hall was completed to our entire satisfaction by the Tile Doctor. The refurbishment was carried out with a sensitive understanding of the Client's requirements and the quality of the flooring materials. I would not hesitate in recommending their service.
John Gravell, Preston 06 February 2016
I made the initial contact via an office visit. Phone call within 24 hours. Delighted with our kitchen floor and shower cubicle. Many thanks, Russell
Sue Pickles, Carnforth 26 January 2016
i did find them expensive, particularly in terms of the labour charge relative to the hours spent on the premises undertaking the work.
Richard Ingle, Poulton Le Fylde 13 January 2016
Very impressed with my dealings with Russell at Tile Doctor. Immediate response to request for visit and date arranged to view tiling problems. He provided an excellent service - really knew his job - gave good advice and left our bathroom looking like new. My husband and I are delighted with how the bathroom now looks. We will gladly recommend tile doctor to our friends and family. Thank you.
Mrs Suzy Rendall, Silverdale 13 January 2016
My floors have been restored to their former glory and I am very pleased with the result. Certainly far cheaper than changing your tiled floor!!
Mr Barker, Lytham 16 December 2015
Russell arrived promptly as arranged and did an excellent job in returning my travertine table back to its former glory. I am so pleased, my table looks like new. Thank you Russell
Feedback date 09 Oct 2015
Sandra Moss, Pemberton 09 October 2015
Russel and Heidi were brilliant and brought our terrazzo floor back to life. Thanks so much for coming to the rescue!
Jane Butterfield, Windermere 24 September 2015
Russell and Heidi undertook this work as planned and to budget. Despite Us being located in France all arrangements were managed efficiently. Very happy with the quality of work and follow up. Highly recommended.
Roger Elston Green, Aisne, France 05 September 2015
The arrangements for the work were made promptly, the work was done on time, Russell and Heidi were professional and friendly and the work was done to a very high standard. I could not ask for more.
Mrs Partington, Wheelton 04 September 2015
Note on 'work carried out' score: the work was better than 'OK' but not 'excellent', partly due to the challenging nature of the floor and existing tile work.
Mr M Campbell, Turton 09 August 2015
Very, very happy with the overall results, small issue with some of the holes in the natural tiles but Russell returned and sorted with no problem.
Jane English, Altringham 21 July 2015
Russell did an excellent job in removing a large acid etch mark from my polished marble floor. He was friendly, knowledgable and efficient.
I now have renewed confidence in living with a polished marble floor knowing that, with the professional service provided by Tile Doctor, accidental spillages and the inevitable marks left by everyday living in a large open plan kitchen/dining/TV area can be dealt with and removed.
Would definitely recommend!
Julie Tonge, Wigan 25 June 2015
Russell Taylor was efficient and clean and our shower now almost looks like new
Mr Hodson, Lytham 24 June 2015
Russell was a very friendly professional person, and his knowledge of his topic area was fantastic, he was helpful in providing advice about cleaning tiles, work tops, we were very pleased with the results from the work he conducted, and have signed up for the maintenance plan to keep the tiles tip top.
Margie & Neil
Neil Mcbride, Liverpool 29 April 2015
Russell was very helpful and did a good job.
Ken James, Carnforth 09 April 2015
Helpful,polite and efficient
Dr Shaunak, Goosnargh 08 April 2015
I am very happy with the result as My floor is clean and shining now and that was the aim of calling for Tile doctor
Mrs Hassan, Preston 03 February 2015
Great service, quality work and cleaned up incredibly well-thank you Russell
Dee Ingham, Euxton, Chorley 02 February 2015
Quick service provided with on-site demonstration of the product.
Paul Douglas, Shipley 15 November 2014
Mr Ireland, Bare 29 September 2014
We're absolutely delighted with the result. The floor, of blue limestone, was laid unevenly and unpolished. Russell and Heidi removed the lippage, polished and buffed the stone and sealed it properly, so it now looks the way it ought to have looked in the first place. It was certainly not cheap; but it was considerably cheaper than having a new floor laid - and it was done in three days without putting the kitchen completely out of action.
Frank Crammer, Silverdale 22 September 2014
We did the work ourselves but Russell from Tile Doctor did some testing on the swimming pool Tiled area and took off what no other chemical we could find could do, so we bought the products from Tile Doctor and did it ourselves, we are very happy with the results.
Gragoriou, Blackpool 19 June 2014
A real professional, who did a really professional job. Many thanks.
Mike Dobson, Preston 27 March 2014
Very happy with the results of the work carried out over a 3 day period,Russell was also very helpful with after care advice to my self and my wife he also advices me on care for my granet work tops.I would recommend Russell to anyone.
W Carroll, Carlisle 22 March 2014
Work was satisfactory in the end. We had to get Russell back as tiles weren't sealed after he'd 'finished' the job. Applicator pads & cloths were left around the house & on top of washing up on draining board! Nothing worse than a tradesperson telling you they're losing money on this job and what a good deal we're getting
Michael Hinson, Sedburgh 14 March 2014
Russell came when he said he would, was professional at all times and informative about the tiles and after care.
Mrs Whitewood, Garstang 17 February 2014
Thank you Russel, you've mad a fabulous job restoring our travertine floor. It's a refreshing change to find a tradesman who is on time, works hard and completes the job on time as promised. Would highly recommend.
Mrs Robinson, Lancaster 12 February 2014
Just wanted to say many thanks Russell for a great job. The en-suite is spotless and the sealant is performing better than when the en-suite was originally installed. Couldn't of done a better job. Once again many thanks.
Tim Pickthall, Ulverston 03 January 2014
Russell was in touch to arrange an appointment quickly. We arranged a mutually beneficial time, which isn't always easy for me as I work away from home. He was on time, incredibly helpful and informative, friendly and the travertine table he worked on looks beautiful with the acetone damage gone!
Kellie Ponting, Kendal 22 November 2013
Very pleased with the cleaning and sealing of my Victorian floor tiles and would recommend this service to everyone.
Joanne Macnair, Lancaster 04 November 2013
Russell has made two tiled floors look exactly how I wanted them to look in the first place! A bad tiler previously ruined the lovely tiles we had provided & I hated both floors so much they were covered in rugs. Russell has corrected the damage and the floors look amazing. I don't want to put the furniture back as it will cover up the tiles. He arrived as promised on the right day at the right time,even phoned the day before to confirm arrangements, something quite rare in the building trade!! He left everything clean and tidy. A pleasure to do business with Tile Doctor.
Polly Armstrong, Lancaster 09 October 2013
Tile doctor couldn't seal outside, only left half a bottle so john said a full bottle of outside sealer would be sent with the neutral cleaner.
Paul Stefani, Lytahm St Annes 23 September 2013
Total transformation of our floor. Can't quite believe the results. No mess and an amazing result. Thank you v much
Daveen Rix, Lancaster 10 September 2013
A very good job - the Brazilian Slate floor looks like new.Russell worked wonders!
Sue Braithwaite, Lancaster 31 August 2013
Wow superb result on our kitchen floor tile grout, it looks like new. Once again many thanks also for the maintenance advice.
Lindsay Haworth, Grimsargh 22 August 2013
Russell did a very good job with my floor tiles which were very grubby before with builders mess and varnish. He is very polite and courteous at all times.
Harmony Smith, Carlisle 03 July 2013
very pleased with every thing .took a little longer than first thought ,but it couldn't be helped. did a very good job.
Ian Colquhoun, Penwortham 26 June 2013
We have now washed the tiles following heavy use of them at the weekend & they have come back to looking good as they were when Russell left them so we are very pleased.
Bronwen Osbourne, Tatham 30 May 2013
Thanks so much the floors look exceptional,we are really pleased.
Jenny And Steve Green, Thornton Clevelys 22 April 2013
Nine years of grime on our Indian sandstone was expertly removed and, with the colur enhanced satin finish sealant, the true beuty of these stones came through.
Visitors have remarked on how good the flor now looks. One even asked if we had a florr installed.
Alan Glease, Wigan 11 February 2013
I write to confirm that the tile grout has been rectified to our satisfaction so far.
Mr And Mrs Reed, Silverdale 27 December 2012
excellent service very clean opperator. results exceeded our expectations
Les Simpson, Preston 03 December 2012
A big thankyou for a job well done. Will feel confident at recommending you to anyone.
G Thornley, Roseacre 29 November 2012
Really pleased with all aspects of the service, from initial discussion and quote, through to completion of the work. Really delighted with the final result - honestly didn't think my poor tiles could look this good. Mr Taylor was very reliable and friendly to have in the house, and explained all the follow up cleaning products and procedure clearly. Thanks very much. Sarah Dawson
Sarah Dawson, Lancaster 18 October 2012
Just wanted to thank you for sorting an anti-slip treatment for the new porcelain tiles in our Leeds store.
The treatment definitely works,(as we found out the first time it rained!!), and the whole process was dealt with efficiently and promptly.
Val Caine (Director).
Wish, 31,Bond Street, Leeds
Val Caine At Wish Cards Ltd, Leeds 16 October 2012
Russell was a pleasure to deal with right from the start he went though all the options and details & tailored the quote to allow us some flexibility and to suit our requirements & budget. Most important of all he performed an excellent job on the floor itself; this now looks amazing and I would definitely recommend both Russell & the Tile Doctor for your floors without hesitation!
Richard Peter, Carnforth 17 September 2012
Kitchen floor looks almost as good as new again. Very easy person to have in the house. Friendly and professional.
Denise Morris, Longton 24 August 2012
The anti-slip treatment provided by the Tile Doctor is proving a complete success. The floor area treated which was rapidly resembling skating area where on wet days upwards of 75 people suffered slips has been transformed to a pedestrian friendly surface.
Mr N Johnson, Sheffield 22 August 2012
Russell was very professional and very knowledgeable about his trademanship. he advised well on all questions asked.
The work he carried out was of excellent standard.
he was prompt and got to work straight away .
Very polite and trusting . we would not hesitate to call him back if ever a job needs completeing .
John Potter, St Helens 10 August 2012
Dear Russell,the floor is lovely now all is back neatly in place. Thank you for your services.
G. Meredith, Lancaster 16 July 2012
Russell Taylor, I must say carried out his work in a professional yet friendly manner. He was very helpful in explaining the maintenance of the tiles once the work was completed. I would not hesitate in using his services in the near future.
Thank you for an excellent service.
Simon Cowburn, Chorley 21 June 2012
I will be in touch re your e mail shortly
Fiona Smith, Castle Douglas 17 May 2012
We are very pleased with the results!!
Cort, Whalley 15 May 2012
Russell was excellent and our floor looks lovely.
Please check address to send floor cleaner, as I noticed it was wrong on invoice. Should be Rawsthorne House, Skip Lane, Hutton, Preston PR4 5LD
Thank you for the great service.
Andrew Seed, Preston 27 April 2012
Excellect job would use again
Bees, Bare 20 April 2012
Work really good, we are adding the seal to the tiles when dry then should get a really good finished look.
Alison Loveridge, Soputhport 14 April 2012
Excellent friendly service, thank you! Floor looks great. Will definitely recommend to others. Thanks again,
Cath Gardner, Esprick Preston 02 April 2012
Tiles did not clean up as well as expected, to be honest is it £150 cleaner - no I don't think so. Russell was professional and turned up on time as promised, no mess left behind.
Mark Relf, Lytham St. Annes 26 March 2012
Floor looking really good, Russell worked really hard to give the finish we wanted, and gave a professional service. I would recommend the service to family and friends.
Bentley, Preston 15 March 2012
Still awaiting contact after 8 days
Richard Birtwistle, Kirkby Lonsdale 20 January 2012
Wow, thanks for the early Christmas present Russell! Our floor looks better than new and we are enjoying the tile makeover every time we go into the kitchen! Russell is a tile guru. He is so knowlegeable, happy to give advice and is very friendly with it. Not only that but he showed obvious pride in his work and his attention to detail was great to see. He nurtured our tiles back to a fantastic condition and the end result is better than when we had them first put down. Thanks again J.Naish
Jude Mathews, Lancaster 08 December 2011
I am contacting you to say we were very pleased with the service provided by Russell Taylor based at Carnforth near Lancaster. He did a very thorough job of cleaning and resealing our stone floor and I would recommend the service he provides.
Ina Pavey, Chipping 24 November 2011